Which two Engagement Designer (ED) configuration settings are required in Avaya Oceana® 3.5 after deploying the workflow for Voice/Elite? (Choose two.)
Which two Engagement Designer (ED) configuration settings are required in Avaya Oceana® 3.5 after deploying the workflow for Voice/Elite? (Choose two.)
Post deployment of the workflow for Voice/Elite in Avaya Oceana 3.5, it is essential to configure attributes under provisioning cluster for the deployed voice workflow. This ensures that the workload is correctly mapped and managed. Additionally, configuring a Rule Group for voice-assisted and self-service flows is necessary to define and handle the different scenarios and flow paths appropriately, ensuring that the system can manage both types of interactions.
I think here the correct answers are B & D.