The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
To isolate the problem in a call center where callers to the Spanish Customer Service skill report they can no longer reach a specific agent after a conversion from 4 to 5 digit extensions, it is essential to use commands that provide detailed information about the call routing and extension usage. 'Display events vector' can help to see if there are any issues with the call flow or routing in the vectors. 'List trace extension' will allow us to see detailed trace information for the specific extension, helping to identify any problems with recognizing the new 5-digit extension.
List trace extension is an invalid command synthax. Answer is B,C
Correct Answer is B, C