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Question 10

Which statement about Avaya OceanaÂ® Engagement Designer (ED) Work Flows is true?

ED Work Flows are not required while Task Bundles are present in the Engagement Designer.

ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)

ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.

ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

Correct Answer: D

ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.). This means that, regardless of the type of interaction channel being used, the Engagement Designer Work Flow is a required component. It enables the consistent management and processing of interactions across all these channels.

Discussion

krs406Option: D

Correct Answer is D ( It is required for every interaction & is a mendatory snapin)