Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology is typically the responsibility of Avaya Tier 3. Tier 3 support is generally responsible for the most complex and in-depth issues, making them suited for root cause analysis.
Answer D - Tier 3 - as per the course - 8D Methodology Step-by-Step –D4: (Tier 3)