To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)
To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)
To enable a Best Services Routing (BSR) Tie strategy, two specific administration forms need to be addressed. Firstly, on the Feature Related System Parameters screen, the BSR Tie Strategy field must be verified to ensure it is set correctly, which sets the overall strategy for handling ties. Secondly, on the VDN form, the BSR Tie Strategy field must also be verified, as it defines how the strategy is applied at the VDN (Vector Directory Number) level, translating the system-wide settings down to more specific call routing scenarios.
Correct!
Correct!