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Question 15

Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?

Omnichannel Controller contacts WA to create a work item inside Avaya OceanaÂ® and WA models the email interaction work item.

Omnichannel Controller contacts UCM to create a work item inside Avaya OceanaÂ® and UCM models the email interaction work item.

Omnichannel Controller contacts ED to create a work item inside Avaya OceanaÂ® and ED models the email interaction work item.

Omnichannel Controller contacts UCA to create a work item inside Avaya OceanaÂ® and UCA models the email interaction work item.

Correct Answer: B

Omnichannel Controller contacts UCM (Unified Communications Manager) to create a work item inside Avaya Oceana® and UCM models the email interaction work item. UCM is responsible for managing and routing communication within Avaya Oceana®.

Discussion

rsosaOption: B

I think answer should be UCM. Copied from Avaya document "After Omnichannel Controller requests a work item to UCM, requests are routed by Engagement Designer Workflow"