Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)
Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)
Best Services Routing (BSR) determines the best resource to service a call by examining Estimated Wait Time (EWT), Availability of the agents, and the selection strategy for the active VDN. These variables help in assessing the current load and availability of resources to efficiently manage and route incoming calls to the appropriate agents.
Correct!