A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)
To ensure that all calls are answered in a timely fashion, Look-ahead Interflow and Enhanced Look-ahead Interflow are the appropriate features. Look-ahead Interflow allows the system to check the status of targeted resources before sending a call, ensuring that it can be handled without delay. Enhanced Look-ahead Interflow builds on this by providing more advanced capabilities, such as considering multiple factors to find the best available resource. These features help distribute calls efficiently across different sites, reducing wait times for customers.
Correct!