A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie trunks. The customer is implementing multi-site Best Services Routing (BSR) to intelligently compare resources, and to find the best call center to service their calls. Status polls from the
Denver location to Detroit consistently fail.
Which two reasons would cause this feature? (Choose two.)
The most likely reasons for status polls from Denver to Detroit consistently failing in the context of multi-site Best Services Routing (BSR) are if the expected queue time for the skill in Detroit is being suppressed or if the trunks that tie Denver to Detroit are not using appropriate protocols such as Distributed Communication Systems (DCS+) or QSIG. Option A addresses system suppression which affects status polls, and Option C concerns the trunk compatibility which is crucial for communication between sites.
Correct!