A quality manager has been hired for a new facility that is not yet operational. In preparing the quality function for the facility, which of the following steps should the manager take last?
A quality manager has been hired for a new facility that is not yet operational. In preparing the quality function for the facility, which of the following steps should the manager take last?
Answer C doesn't seem logically correct. Quality characteristics should feed into the quality mission to ensure they will be met. If the mission is defined first, then the characteristics and activities may not align with the mission. I believe this would be the right order: D, C, B, A.
I agree A is the correct answer. Develping the mission is one of the initial steps.