A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm's ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?
The most appropriate tool for the firm to use to improve customer service in terms of lead time and on-time delivery requirements is the Supply Chain Operations Reference (SCOR). SCOR is a comprehensive supply chain management framework that helps businesses analyze and improve their supply chain performance. It covers all aspects of supply chain operations, including reliability and responsiveness, and provides guidelines for best practices to enhance customer satisfaction. By using SCOR, the firm can better identify and address inefficiencies in their supply chain that are contributing to delays, thereby improving customer service and meeting delivery expectations.
Since customers across industries are not happy and leadtime is the concern,is it not A) customer service metrics the right answer