A logistics manager has received a lot of customer complaints concerning damaged products. This represents which of the following customer service dimensions?
A logistics manager has received a lot of customer complaints concerning damaged products. This represents which of the following customer service dimensions?
Customer complaints concerning damaged products typically reflect issues in the 'Dependability' dimension of customer service. Dependability relates to the reliability and consistency of a service or product. When customers receive damaged products, it indicates that the logistics process is not dependable in maintaining the product's condition during transit. This is a critical aspect as customers expect their products to arrive in good condition, aligning with their expectations of a dependable service.
Should be B
Can't open a comment on question 87. Do you agree with the answer?
I dont know what is correct answer... anyone know this?
i think C