You create a canvas app to show trending results from a Power Virtual Agents chatbot.
The results must be viewable on the Dynamics 365 Customer Service workspace home page.
You need to add the survey results canvas app to the Customer Service workspace.
What should you do?
To add a survey results canvas app to the Dynamics 365 Customer Service workspace home page, you should use the canvas app component directly in the main home page form. This allows for the native integration of the canvas app within the Dynamics 365 environment. Adding an iFRAME is not the optimal solution as it is generally better practice to embed components directly when the platform supports it, which ensures better performance and more seamless integration.
reference: https://nishantrana.me/2020/11/12/embedding-canvas-app-in-an-iframe-inside-dynamics-365/
E https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/embedded-canvas-app-add-classic-designer