An organization concentrating its efforts on meeting the internal performance standards related to availability, operational performance, and reliability has focused on which of the following aspects of the customer relationship?
An organization concentrating its efforts on meeting the internal performance standards related to availability, operational performance, and reliability has focused on which of the following aspects of the customer relationship?
An organization concentrating its efforts on meeting the internal performance standards related to availability, operational performance, and reliability is focusing on customer satisfaction. Customer satisfaction involves ensuring that products or services meet the users' needs and expectations, thereby ensuring that they are happy with the organization’s offerings.
CUSTOMER SERVICE