A firm has discovered a product quality issue. What should be the first step in responding to this issue?
A firm has discovered a product quality issue. What should be the first step in responding to this issue?
The first step in responding to a product quality issue should be to separate the non-conforming products. This prevents further distribution of faulty products and contains the issue. Once the non-conforming products are isolated, further steps such as determining the root cause and tracing their location in the supply chain can be taken.
Before you can separate the non-conforming products. You need to trace the physical location of where the non conforming products are located. Only then you can proceed with seperation.
Correct Answer should be A. Since the product quality issue has already been discovered, the next logical step would be to discover the root cause.
Order should be B, C, A & D
Wouldn't you need to separate the non-conforming product first? Or is this supposed to be the issue is caught in inspection before it makes it to production?
I think the priority should be to stop selling faulty products. so to stop sending inventory faulty products outside, so separate the faulty products from inventory and then follow the sequence proposed B, C, A, D
The first step in responding to a product quality issue should be: **B. Separate the non-conforming products.** This step ensures that the faulty products are isolated and do not reach more customers or cause further damage while you investigate the root cause and trace the issue through the supply chain. After that, the other actions (such as determining the root cause or replacing faulty products) can follow.