Which of the following approaches to quality includes defining defects through determination of customer expectations?
Which of the following approaches to quality includes defining defects through determination of customer expectations?
Total quality management (TQM) is an approach to quality that includes defining defects based on customer expectations. One of TQM's central tenets is that quality should meet or exceed customer needs, making it the most appropriate choice in this context.
Total quality management (TQM) is a comprehensive approach to quality management that emphasizes customer satisfaction. One of the key principles of TQM is that defects should be defined based on customer expectations.