Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage

Services designed in accordance with standards and policies

Prioritized IT investment based on impacts on architecture and business priorities

Reduced costs by proactively identifying issues before the service impact becomes severe

Offer Consumption

Fulfillment Execution

Catalog Composition

Offer Management

To serve as a framework for building content views of the IT4IT Reference Architecture

To document the value streams in a vendor-specific representation

To provide a holistic model introducing the core terms and concepts

To communicate the Service Backbone concept

Strategy to Portfolio

Requirement to Deploy

Detect to Correct

Request to Fulfill

Ensuring that the service delivered actually performs as requested

Improved communication with business stakeholders through roadmaps

Improving the speed at which issues with a business service are identified

Increased cost optimization by cancelling subscriptions that are no longer used