Presenting service offers to consumers and facilitating consumption and payment

Aggregating catalog from various suppliers into consumable Offers that users can order

Breaking down and routing requests, and keeping Subscription information up do date

Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity

Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages

Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness

Primary activities focus on systems design and construction; supporting activities include planning and operations management

To design, create, and manage Service Contracts

To aggregate Events

To shorten Mean Time to Repair

To manage the lifecycle of Requests for Change

To log, maintain, and evaluate all demands coming into IT through a single funnel

To manage creation, review, approval, and audit of all IT policies

To create and manage long-term IT investment and the execution plan-of-action

To manage the authoritative list of all IT investments

Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage

Services designed in accordance with standards and policies

Prioritized IT investment based on impacts on architecture and business priorities

Reduced costs by proactively identifying issues before the service impact becomes severe