Question 6 of 9
Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully) the procedure was carried out.
    Correct Answer: B

Question 7 of 9
By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process.
Six sigma includes process steps which are commonly known as ____________.
    Correct Answer: A

Question 8 of 9
Which of the following process can be judged as having highest quality of care?
    Correct Answer: D

Question 9 of 9
When groups are asked to evaluate how effective they are with respect to will, ideas and execution, they consistently provide bothersome answers. Self- assessment to hundreds of healthcare professional is administered in United States and abroad.
Most respondents mark:
    Correct Answer: C