ServiceNow CIS-SM Exam Questions

Question 6 of 60

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Reduced ongoing service map maintenance effort as a result of automated map updates

Faster service issue resolution and reduced downtime due to better root cause analysis

Improved Software Asset Management capabilities

Reduction in effort to create service maps

Reduction in change related incidents due to improved service visibility during change planning

More accurate alerts from monitoring tools

Correct Answer: A, B, D, E

Implementing Service Mapping brings several potential benefits. These include reduced ongoing service map maintenance effort due to automated map updates, faster service issue resolution and reduced downtime due to better root cause analysis, reduction in effort to create service maps, and reduction in change-related incidents due to improved service visibility during change planning. These benefits collectively improve service management efficiency and effectiveness.

Question 7 of 60

Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?

Add step(s) to the pattern’s Identification Section.

Add step(s) to the pattern’s Connection Section.

Add step(s) to the pattern’s Extension Section.

Add step(s) to the pattern’s Update Set.

Add step(s) directly to the NDL code.

Correct Answer: C

Question 8 of 60

In the image, which one of the following best describes the lower icons?
Exam CIS-SM: Question 8 - Image 1

The connections from HAProxy are to other CIs that had errors during discovery.

The connections from HAProxy are application clusters.

The connections from HAProxy could not be identified and are marked as a Generic Application.

The connections from HAProxy are marked as boundaries.

Correct Answer: D

The lower icons in the image are circled with a dashed line, which commonly represents boundaries in network diagrams. Boundaries are often used to indicate different network segments or groups to highlight separation or distinction from the rest of the architecture. Therefore, the connections from HAProxy are marked as boundaries.

Question 9 of 60

Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
Exam CIS-SM: Question 9 - Image 1

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

Correct Answer: C

In the given precedence rules for the 'cmdb_ci_appl' table, ServiceWatch has a lower order value (100) compared to ServiceNow (200). This means ServiceWatch has a higher precedence than ServiceNow. Hence, if an Application CI is discovered first with ServiceNow and later by ServiceWatch, the update from ServiceWatch will be allowed, but not vice versa. Therefore, if an Application CI is discovered with ServiceNow and then by ServiceWatch, an update will be allowed.

Question 10 of 60

Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)

Releases

Problems

Incidents

Alerts

Correct Answer: C, D

Service Mapping in Agent Workspace provides visibility to the Operator for items like Incidents and Alerts associated with the CI. These items are crucial as they directly impact the operational status and help in the immediate response to issues, ensuring a streamlined workflow without having to leave the Workspace UI.