Question 6 of 188
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
Answer

Suggested Answer

The suggested answer is C, D, G.

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management by including specialized features tailored to handling hardware assets effectively. These features include Hardware Model Normalization, which ensures consistency and accuracy in hardware asset data; a Hardware Asset Dashboard, which provides a comprehensive overview of hardware asset statuses and metrics; and Asset Inventory Audit, which helps in verifying and maintaining the accuracy of hardware asset records. These features are crucial for enhancing the management, tracking, and auditing of hardware assets within an organization.

Community Votes5 votes
CDGSuggested
100%
Question 7 of 188
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
Answer

Suggested Answer

The suggested answer is A, B, C.

The expected outcomes of IT asset management (ITAM) typically include the integration with business services through the Service Catalog from request to disposal (A), leveraging IT Service Management (ITSM) to manage the lifecycle of assets through their useful life as configuration items (B), and providing input into, aligning with, and following corporate governance (C). ITAM focuses on managing assets from procurement to disposal and ensuring they are used efficiently and comply with corporate policies. Application privacy, security adherence (D), and service mapping to predict service impact (E) are not typically primary outcomes expected of ITAM.

Community Votes5 votes
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Question 8 of 188
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
Answer

Suggested Answer

The suggested answer is A, B, C, F.

A user may have multiple roles, but a single persona. Roles control access to features in the product. Personas represent types of users of the product. A user may have multiple roles and personas.

Community Votes7 votes
ABCFSuggested
86%
ABCE
14%
Question 9 of 188
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
Answer

Suggested Answer

The suggested answer is A, B, C, F.

The ham_admin role in the context of Asset Managers allows for the creation and deletion of asset records, reverting normalization results, creating purchase orders, and importing assets. These operations are consistent with the capabilities of the ham_admin role, which includes asset management functions and procurement capabilities. Creating flows and adding service catalog entries are not typically within the scope of the ham_admin role.

Community Votes17 votes
ABCFSuggested
94%
ABCE
6%
Question 10 of 188
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
Answer

Suggested Answer

The suggested answer is D, E.

Configuration Items (CIs) and assets are tracked differently. CIs are typically tracked for their operational and relationship information. Operational information pertains to the functioning, status, and performance of the CI, while relationship information involves understanding how different CIs interact and depend on each other. Therefore, the two key pieces of information to track for a CI are operational and relationship details.

Community Votes11 votes
DESuggested
100%