Question 6 of 88
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
    Correct Answer: B

    Dispatcher workspace looks at the agent calendar to auto-assign tasks to agents based on their individual availability. This is because the agent calendar specifically tracks the availability of each agent, ensuring that tasks are assigned when agents are free to handle them.

Question 7 of 88
Which operational role typically creates personal events for an agent's calendar?
    Correct Answer: B

    The role of 'wm_agent' is typically the one that creates personal events for their own calendar. Agents often manage their own schedules, including personal events, as it allows for direct control over their availability and tasks.

Question 8 of 88
How are dispatch groups that can be selected from work order tasks filtered?
    Correct Answer: B

Question 9 of 88
Where can dispatchers view real-time locations of agents?
    Correct Answer: D

    Dispatchers can view real-time locations of agents on the Dispatch map.

Question 10 of 88
When using territory management, what can field service admins assign to an individual or group?
    Correct Answer: D

    Field service admins using territory management can assign specific geographical locations to an individual or group. This enables the creation and management of territories to efficiently manage field service operations.