Field Service Consultant

Here you have the best Salesforce Field Service Consultant practice exam questions

You have 64 total questions to study from
Each page has 5 questions, making a total of 13 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on October 8, 2025
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Question 1 of 64

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

Update the Service appointment page layout to include the Articles related list.

Create a quick action on the work order to search the Knowledge base.

Add the Knowledge Lightning component to the Field Service mobile app.

Attach the relevant articles to the work order or work order line items.

Correct Answer: D

Question 2 of 64

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

Implement Path for Work Orders.

Configure a Maintenance Plan.

Define a repeating Work Type.

Build a Process for Service Appointments.

Correct Answer: B

Question 3 of 64

Universal Containers wants to track Technicians’ van stock using the Salesforce Field Service mobile app and ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements? (Choose three.)

Products Consumed

Inventory

Warehouse Locations

Mobile Locations

Products Required

Correct Answer: A, B, E

Question 4 of 64

An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

Create one Service Resource and assign the Technician and Dispatcher role.

Create two Skills records and assign them to the Service Resource record.

Create one Service Resource and assign the relevant Permission Set Licenses.

Create two Service Resources and assign them to the employee.

Correct Answer: C

Question 5 of 64

Universal Containers plans to deploy Salesforce Field Service to 100 external contractors. There are 75 contractors who need access to Work Orders, Assets, Mobile App, and Chatter. The remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the Consultant recommend?

75 Contractor
25 Contractor Plus

100 Contractor
100 Contractor Pius

25 Contractor
75 Contractor Plus

25 Contractor
100 Contractor Plus

Correct Answer: A