Question 6 of 63
The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used when creating the custom field?
    Correct Answer: B

Question 7 of 63
Universal Containers needs to synchronize data between Salesforce and an external financial system.
What should an administrator do to accomplish this?
    Correct Answer: C

Question 8 of 63
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".
What does the administrator need to configure to meet this requirement?
    Correct Answer: B

Question 9 of 63
Which two statements are correct regarding an approval process? (Choose two.)
    Correct Answer: A, C

Question 10 of 63
At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales operations and Accounting Reps need read/write access and legal needs read-only access to the Opportunity object.
What should the Administrator do to ensure that each person has the correct access?
    Correct Answer: B