Salesforce CRT-251 Exam Questions

Question 6 of 65

The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.
Which solution should a consultant recommend to meet this requirement?

A.

Download and install a Salesforce universal connector for their smartphones and computers.

B.

Download and install the Salesforce for Outlook connector on their smartphones and computers.

C.

Forward emails using their Email-to-Salesforce email address from their smartphones and computers.

D.

Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.

Question 7 of 65

Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products.
Which two actions prevent a sales representative from adding these products to opportunities if they are NOT certified to sell them? (Choose two.)

A.

Use a validation rule on opportunity products to prevent them from adding products marked as required certification if they are NOT certified.

B.

Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.

C.

Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.

D.

Use a separate price book for the products requiring certification and only share the price book to users who are certified.

Question 8 of 65

Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?

A.

Create different record types and sales processes for each line of business, and assign different stages to each page layout.

B.

Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.

C.

Create different record types and sales processes for each line of business, and assign different page layouts to each record type.

D.

Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.

Question 9 of 65

Universal Containers has enabled Social Accounts and Contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contact's social profiles.
What is preventing the sales representative from accessing this information?

A.

The fields configured by Universal Container's administrator on the contact page layout are missing.

B.

The information shown is based on the sales representative's social connection with the contact.

C.

The link to the Facebook profile is NOT configured with the administrator password to access detailed information.

D.

Universal Containers must install and APP Exchange package to access public profile information for its users.

Question 10 of 65

Universal Containers sells three unique products and each product has its own sales process. The company qualifies prospects for the three products in a consistent manner; however, once the customer has shown interest, the sales representatives must follow the relevant product's sales process.
Which two solutions should a consultant recommend to meet these requirements? (Choose two.)

A.

Configure opportunity record types for each sales process.

B.

Create sales stages that align with opportunity record types.

C.

Define sales processes to map to each opportunity record type.

D.

Define the default opportunity teams for each opportunity record type.