Salesforce Certified Advanced Administrator Exam Questions

Question 6 of 320

A user has a profile with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Create a permission set with edit permissions for the case object

Create a sharing rule on the case object with read/write level of access

Create a public group with edit permissions for the case object

Add the user in a role hierarchy above users with edit permissions on the case object

Correct Answer: A

Question 7 of 320

Which three actions can occur when an administrator clicks `Save` after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

Users are temporarily locked out of their ability to access articles

Users may temporarily experience performance issues when searching for articles

The contents of the category drop-down menu change

The articles and questions visible to users' change

The history of article usage is reset to zero utilization

Correct Answer: B, C, D

When an administrator clicks 'Save' after making changes to Knowledge data categories in a category group and their positions in the hierarchy, three actions can occur. Users may temporarily experience performance issues when searching for articles due to the system processing the changes. The contents of the category drop-down menu change to reflect the new structure. The articles and questions visible to users also change based on the new category settings and their visibility rules.

Question 8 of 320

How can an administrator ensure article managers use specified values for custom article fields?

Create a formula field on the article

Require a field on the page layout

Use field dependencies on record types

Create different record types for different requirements

Correct Answer: B

To ensure article managers use specified values for custom article fields, making the field required on the page layout is the most effective approach. This method forces users to provide a value for the field before they can save the article, ensuring that the specified values are used consistently.

Question 9 of 320

The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be `No` and will change to `Yes` if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won

Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won

Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won

Configure Current Customer as a text field and use an approval process to recalculate its value

Correct Answer: C

To meet the requirement of changing the Current Customer field on the Accounts object to 'Yes' when any related opportunity is successfully closed as won, the most appropriate solution is to use a workflow rule on the Opportunity object. This workflow rule can be configured to update the Current Customer field on the related Account. Apex triggers are unnecessary for this simple field update, and approval processes are not suitable for this scenario. Roll-up summary fields are also inappropriate because they are for aggregating data from related child records and can only summarize numeric data. Therefore, using a workflow rule on the Opportunity object is the correct approach.

Question 10 of 320

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.
How can an administrator meet this requirement?

Create a new profile and role for the subset of users with the View All Data permission

Create a permission set with the View All Data permission for the subset of users

Enable the View All Data permission for the roles of the subset of users

Assign delegated administration to the subset of users to View All Data

Correct Answer: B