Salesforce Certified Advanced Administrator Exam Questions

Question 6 of 223

Which three actions can occur when an administrator clicks `Save` after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

Users are temporarily locked out of their ability to access articles

Users may temporarily experience performance issues when searching for articles

The contents of the category drop-down menu change

The articles and questions visible to users' change

The history of article usage is reset to zero utilization

Correct Answer: B, C, D

When an administrator clicks 'Save' after making changes to Knowledge data categories in a category group and their positions in the hierarchy, three actions can occur. Users may temporarily experience performance issues when searching for articles due to the system processing the changes. The contents of the category drop-down menu change to reflect the new structure. The articles and questions visible to users also change based on the new category settings and their visibility rules.

Question 7 of 223

How can an administrator ensure article managers use specified values for custom article fields?

Create a formula field on the article

Require a field on the page layout

Use field dependencies on record types

Create different record types for different requirements

Correct Answer: B

To ensure article managers use specified values for custom article fields, making the field required on the page layout is the most effective approach. This method forces users to provide a value for the field before they can save the article, ensuring that the specified values are used consistently.

Question 8 of 223

The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be `No` and will change to `Yes` if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won

Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won

Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won

Configure Current Customer as a text field and use an approval process to recalculate its value

Correct Answer: C

To meet the requirement of changing the Current Customer field on the Accounts object to 'Yes' when any related opportunity is successfully closed as won, the most appropriate solution is to use a workflow rule on the Opportunity object. This workflow rule can be configured to update the Current Customer field on the related Account. Apex triggers are unnecessary for this simple field update, and approval processes are not suitable for this scenario. Roll-up summary fields are also inappropriate because they are for aggregating data from related child records and can only summarize numeric data. Therefore, using a workflow rule on the Opportunity object is the correct approach.

Question 9 of 223

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

Product quantity

Quota amount

Opportunity amount

Expected revenue

Correct Answer: B, C

In Collaborative Forecasting, the two values that roll up the hierarchy to the manager are Quota amount and Opportunity amount. Quota amount refers to the sales target assigned to the manager's team for a given period, while Opportunity amount represents the total value of all opportunities owned by the team. These metrics are important for sales performance management and tracking, as they provide insight into how well the team is performing against their sales targets.

Question 10 of 223

An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet the request? (Choose two.)

Create a new profile for the marketing users and change the access levels to read, create and edit for the product object

Change the access levels in the marketing user standard profile to read, create and edit for the product object

Create a permission set with read and write access for the product object and assign it to the marketing users

Create a permission set with read, create and edit access for the product object and assign it to the marketing users

Correct Answer: A, D

To grant read, create, and edit access to the product object, the administrator can create a new profile for the marketing users with the appropriate access levels, as standard profiles cannot be modified. Additionally, creating a permission set with the required access levels and assigning it to the marketing users is another viable approach. Permission sets allow administrators to grant access levels without changing the users' profiles.