Question 6 of 60
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.
To meet this requirement, you need to set the _______________ in the service level to 5 days.
    Correct Answer: C

Question 7 of 60
A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Which approach fulfills this requirement?
    Correct Answer: A

Question 8 of 60
Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.
Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose three.)
    Correct Answer: B, C, D

Question 9 of 60
A help desk ticket case type is defined as follows:
Exam PEGAPCSA86V1: Question 9 - Image 1
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
    Correct Answer: B

Question 10 of 60
A travel authorization requires approvals from the requestor’s manager, division VP, and possibly an accountant based on the total amount.
Which configuration satisfies this use case?
    Correct Answer: B