Pegasystems PEGAPCSA80V1_2019 Exam Questions

Question 6 of 61

You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check.
How do you configure a case type to achieve the required behavior?

Create a process for the physical assessment that is followed by a process for the background check.

Create a process for the physical assessment that is parallel to the background check process.

Create a process on one stage for the background check and a process on another stage for the physical assessment.

Create a process for the background check and an optional process for the physical assessment.

Correct Answer: A

Question 7 of 61

You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

Correct Answer: D

Question 8 of 61

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the _____________ in the service level to 3 days.

deadline

goal

urgency

passed deadline

Correct Answer: A

Question 9 of 61

HOTSPOT -
In the Answer Area, select the appropriate correspondence configuration for each type of content.
Hot Area:
Exam PEGAPCSA80V1_2019: Question 9 - Image 1

Exam PEGAPCSA80V1_2019: Question 9 - Image 1

Correct Answer:

Exam PEGAPCSA80V1_2019: Question 9 - Image 2

Question 10 of 61

DRAG DROP -
Select each Flow Shape on the left and drag it to the correct Use Case on the right.
Select and Place:
Exam PEGAPCSA80V1_2019: Question 10 - Image 1

Exam PEGAPCSA80V1_2019: Question 10 - Image 1

Correct Answer:

Reference:
https://community.pega.com/sites/default/files/help_v731/case-management/process-modeler/cm-flow-shapes-ref.htm Exam PEGAPCSA80V1_2019: Question 10 - Image 2

Exam PEGAPCSA80V1_2019: Question 10 - Image 2