Question 6 of 58
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
"¢ The customer service agent may request additional information from the customer.
"¢ The merchant is notified and given 15 days to dispute the fraud claim.
"¢ If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
"¢ The customer service agent may request additional information from the customer.
"¢ The merchant is notified and given 15 days to dispute the fraud claim.
"¢ If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?
Correct Answer: B
Question 7 of 58
DRAG DROP -
Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.
Select and Place:
Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.
Select and Place:
Correct Answer: 
Question 8 of 58
How do you configure the field to support this requirement?
Correct Answer: D
Question 9 of 58
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
Correct Answer: A, D
Question 10 of 58
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?
Correct Answer: D