Question 6 of 55
A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
    Correct Answer: A

Question 7 of 55
On a service level, the passed deadline interval is measured from ________________________.
    Correct Answer: A

Question 8 of 55
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:
Exam PEGACPSA88V1: Question 8 - Image 1
The business requirement changes to allow the parent case to continue independently of the child case processes.
How do you configure the Wait step for this requirement?
    Correct Answer: D

Question 9 of 55
Sales managers must be able to approve sales quote proposals by email and from their mobile devices.
How do you implement this requirement?
    Correct Answer: B

Question 10 of 55
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the _________________ in the service level to 3 days.
    Correct Answer: C