When the Review claim step completes

When Investigate claim step completes

When the Process claim stage starts

When the Review claim step starts

Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.

Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.

Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.

Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.

Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.

Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.

Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.

Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.

Issue type is same

Name of submitter is same

Department is same

Office location is same

the end of the goal interval

the end of the deadline interval

when a user begins the assignment

when the assignment is ready for a user