Pegasystems PEGACPBA73V1 Exam Questions

Question 6 of 48

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?

Create three assignments and route to the appropriate approver.

Create an approval step with cascading approval.

Route to a workbasket where all three roles have access.

Create business logic to route to the different approvers.

Correct Answer: B

Question 7 of 48

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?

Add the manager approval to an alternate stage in the case life cycle.

Configure a parallel process for each of the required approvals.

Add an optional process to each approval in the appropriate stage.

Configure a single cascading approval based on an authority matrix.

Correct Answer: D

Question 8 of 48

Select the characteristic used to identify candidate rules to be delegated to business users.

Changing business conditions require that the rule be managed without IT intervention.

Ownership of changes to delegated rules changes from work group to work group.

Frequent changes are needed to continuously redefine the user experience.

Changes to business conditions require that the rule be managed with IT intervention.

Correct Answer: B

Question 9 of 48

In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose two.)

Set the goal to be the required response time based on policy and sent notifications to both parties.

Set the deadline to be the desired response time based on policy and sent notifications to both parties.

Set the deadline to be the required response time based on policy and sent notifications to both parties.

Set the goal to be the desired response time based on policy and sent notifications to both parties.

Correct Answer: C, D

Question 10 of 48

A survey is sent to a customer via email.
How do you configure a solution to ensure the email includes the case ID for the survey?

Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.

Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

Correct Answer: B