Oracle 1z0-325 Exam Questions

Question 6 of 70

Which three actions must be performed to be able to configure Social Monitor? (Choose three.)

Set up a Social Monitor search schedule.

Add or update a list of favorites.

Add or update staff accounts to use profiles that include Social Monitor permissions.

Add or update profiles to include permission to add Themes and Clustering.

Add or update profiles to include Social Monitor permissions.

Add or update navigation sets to include the Social Monitor navigation button and component.

Correct Answer: C, E, F

Question 7 of 70

After an implementation of a Chinese knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.

Update answer keywords

Verify that all sections of the target answer(s) contain the search terms you're looking for.

Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.

Create entries for the word and its syntax in the dictionary file.

Create alias and thesaurus entries with the correct target search terms.

Correct Answer: D

Question 8 of 70

Your client wants to bring all contact records from the old system into Oracle Service Cloud.
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?

A message template must be created to alert the user about this registration process.

The message template "Finish Account Creation" must be switched off before the contacts are loaded.

A new, temporary, business rule needs to be created to prevent the emails from being sent.

Fake email addresses need to be placed instead of the correct one.

Correct Answer: B

Question 9 of 70

Select two true statements about chat. (Choose two.)

Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.

A guided assistance control is not available in a custom chat workspace.

To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.

Variables cannot be used.

If the transfer option is enabled, a chat can be transferred to a queue or another agent.

Correct Answer: D, E

Question 10 of 70

Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.
They would like to present additional content inside the knowledgebase answers for paid account customers.
Choose two items that are required to set up this type of environment. (Choose two.)

Assign both access levels to the answer access level.

Create a conditional section with the answer and select an access level without interface visibility.

Assign the access level without interface to the answer.

Create an access level without interface visibility.

Create a conditional answer status and assign it to the answers.

Create a conditional section with the answer and select an access level with interface visibility.

Correct Answer: A, F