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Here you have the best Microsoft MB6-897 practice exam questions

You have 91 total questions to study from
Each page has 5 questions, making a total of 19 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on October 12, 2025
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Question 1 of 91

You retail store charges a five percent sales tax on all transactions.
You need to ensure that you can remove the sales tax from store transactions when customers are exempt from sales tax.
Which two actions should you perform? Each correct answer presents part of the solution.

Create a sales tax override group.

Configure the sales tax jurisdiction.

Link the sales tax override group to the store.

Configure the tax group default rules.

Correct Answer: A, C

Question 2 of 91

You manage a chain of retail stores and kiosks.
Retail kiosks stores report intermittent network connectivity issues.
You need to ensure that kiosks can perform shift and transaction operations when they are not connected to the companys main office.
What should you configure?

channel database profile

Real-time Service profile

Retail Store Scale Unit

Retail Server URL

Correct Answer: C

To ensure retail kiosks can perform shift and transaction operations when they are not connected to the company's main office, you should configure the Retail Store Scale Unit. This component of Dynamics 365 Commerce is designed to provide local data and functionality, allowing retail operations to continue smoothly even when the network connectivity to the main office is interrupted.

Question 3 of 91

You need to create a call center.
Which three actions can you perform on the Call center form? Each correct answer presents a complete solution.

Configure a product catalog.

Process the assortment for the new channel.

Create scripts that appear in the sales order from.

Assign a default assortment hierarchy.

Create a channel.

Correct Answer: A, C, E

When configuring a call center, you can perform several actions on the Call center form. First, you can configure a product catalog, which is essential for managing the products you offer through the call center. Second, you can create scripts that appear in the sales order form, which helps guide call center agents during customer interactions. Third, you can create a channel, which is necessary for establishing the call center as a sales channel within your system. These actions are critical for setting up and managing a call center effectively.

Question 4 of 91

You are configuring the Retail catalog approval workflow. You delegate and assign work items to workflow users.
You need to manually assign a new task to a user.
What should you do?

Create a manual task and add it to a work item queue.

Create a new work item email template to notify a user of new tasks.

Create a manual task, add it to the workflow temporarily, and remove it once the task is complete.

Create a new workflow notification to notify a specific user of the new task.

Correct Answer: C

To manually assign a new task to a user in the context of a Retail catalog approval workflow, you should create a manual task, add it to the workflow temporarily, and remove it once the task is complete. This ensures that the task is integrated into the workflow process and can be tracked and managed within the system. Creating a new work item email template or workflow notification doesn't directly assign the task but merely informs the user, which does not fulfill the requirement to manually assign the task.

Question 5 of 91

You create a new retail store. You are configuring sales tax for the store.
Which three actions should you perform? Each correct answer presents part of the solution.

Set up a sales tax group.

Set up a sales tax override group.

Set up item sales tax groups.

Assign a sales tax group.

Specify inclusive sales taxes.

Correct Answer: A, C, D

To configure sales tax for a new retail store, you should set up a sales tax group to define the different taxes that will be used. Additionally, you should set up item sales tax groups to assign specific tax rates to different categories of products. Lastly, you need to assign a sales tax group to the store to ensure that the taxes are applied correctly to transactions.