exam

Here you have the best Microsoft MB6-897 practice exam questions

  • You have 91 total questions across 19 pages (5 per page)
  • These questions were last updated on March 26, 2026
  • This site is not affiliated with or endorsed by Microsoft.
Question 1 of 91

You retail store charges a five percent sales tax on all transactions.

You need to ensure that you can remove the sales tax from store transactions when customers are exempt from sales tax.

Which two actions should you perform? Each correct answer presents part of the solution.

Answer

Suggested Answer

The suggested answer is A, C.

Question 2 of 91

You manage a chain of retail stores and kiosks.

Retail kiosks stores report intermittent network connectivity issues.

You need to ensure that kiosks can perform shift and transaction operations when they are not connected to the companys main office.

What should you configure?

Answer

Suggested Answer

The suggested answer is C.

To ensure retail kiosks can perform shift and transaction operations when they are not connected to the company's main office, you should configure the Retail Store Scale Unit. This component of Dynamics 365 Commerce is designed to provide local data and functionality, allowing retail operations to continue smoothly even when the network connectivity to the main office is interrupted.

Question 3 of 91

You need to create a call center.

Which three actions can you perform on the Call center form? Each correct answer presents a complete solution.

Answer

Suggested Answer

The suggested answer is A, C, E.

When configuring a call center, you can perform several actions on the Call center form. First, you can configure a product catalog, which is essential for managing the products you offer through the call center. Second, you can create scripts that appear in the sales order form, which helps guide call center agents during customer interactions. Third, you can create a channel, which is necessary for establishing the call center as a sales channel within your system. These actions are critical for setting up and managing a call center effectively.

Question 4 of 91

You are configuring the Retail catalog approval workflow. You delegate and assign work items to workflow users.

You need to manually assign a new task to a user.

What should you do?

Answer

Suggested Answer

The suggested answer is C.

To manually assign a new task to a user in the context of a Retail catalog approval workflow, you should create a manual task, add it to the workflow temporarily, and remove it once the task is complete. This ensures that the task is integrated into the workflow process and can be tracked and managed within the system. Creating a new work item email template or workflow notification doesn't directly assign the task but merely informs the user, which does not fulfill the requirement to manually assign the task.

Question 5 of 91

You create a new retail store. You are configuring sales tax for the store.

Which three actions should you perform? Each correct answer presents part of the solution.

Answer

Suggested Answer

The suggested answer is A, C, D.

To configure sales tax for a new retail store, you should set up a sales tax group to define the different taxes that will be used. Additionally, you should set up item sales tax groups to assign specific tax rates to different categories of products. Lastly, you need to assign a sales tax group to the store to ensure that the taxes are applied correctly to transactions.

About the Microsoft MB6-897 Certification Exam

About the Exam

The Microsoft MB6-897 (exam) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 91 practice questions across 19 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our MB6-897 questions are regularly updated to reflect the latest exam objectives.