Microsoft MB2-877 Exam Questions

Question 6 of 48

A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time.
Why is the agent only able to see a limited amount of data from the devices?

By default, only the last 20 readings are displayed.

The IoT devices are no longer registered.

Only system admins can see historic data.

Microsoft Dynamics 365 is not connected to Azure.

Correct Answer: A

Question 7 of 48

You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.
What should you do?

From an existing asset, click See records associated with this view, then click Connect.

On the Active Customer Assets screen, click New.

From an existing product, click Add New Adjustment Product.

Create a new product. Add a unit group and define the units.

Correct Answer: A

Question 8 of 48

You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?

schedule

objective

goal

scope

Correct Answer: D

Question 9 of 48

You need to assign resources to a work order based on proximity to a service location.
Which two tools can you use? Each correct answer presents a complete solution.

Service Calendar

Resource Groups

Schedule Board

Schedule Assistant

Correct Answer: B, D

Question 10 of 48

A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?

From the schedule board, right-click the scheduled work order and select Get Driving Directions.

On the work order form ribbon, click Get Driving Directions.

From the schedule board, click Actions and select Get Driving Directions.

Select a work order from any view. On the ribbon, click Get Driving Directions.

Correct Answer: C