Question 6 of 42
You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 environment.
Which Export to Excel option should you use?
    Correct Answer: D

Question 7 of 42
You have access to the desktop version of Microsoft Excel and Excel Online.
You need to perform a bulk update of data for 225 contacts.
What are two ways to achieve the goal?
Each correct answer presents a complete solution.
    Correct Answer: A, D

Question 8 of 42
You implement the Unified Service Desk (USO). You plan to implement actions and replacement parameters.
Which three symbols are valid replacement keys?
Each correct answer presents a complete solution.
    Correct Answer: A, D, E

Question 9 of 42
You plan to deploy Unified Service Desk (USO).
You need to install all USO components and verify the installation.
Which three actions should you perform?
Each correct answer presents part of the solution.
    Correct Answer: C, D, E

Question 10 of 42
You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions.
What should you use?
    Correct Answer: A