Question 6 of 50
You are a sales professional for a medium-sized firm.
You are entering information into Microsoft Dynamics 365 from business cards that were collected for a giveaway that you organized at a trade show.
What type of record should you create for each card?
    Correct Answer: B

Question 7 of 50
You are working with an organization that uses Microsoft Dynamics 365 and Microsoft Office 365. The organization communicates with their customers primarily via email.
The organization is struggling with getting emails tracked in Dynamics 365 on the right records, and emails are often not tracked at all.
Which feature should you recommend implementing to get visibility of untracked emails inside Dynamics 365 for relevant messages.
    Correct Answer: D

Question 8 of 50
You need to be able to export your data to Excel, edit in Excel, and then, once the edits are completed, update the records in Microsoft Dynamics 365 with your changes.
Which two options require Microsoft Dynamics 365 for Outlook to refresh the data in Microsoft Dynamics 365? Each correct answer presents a complete solution.
    Correct Answer: C, D

Question 9 of 50
You are a sales person working in the Microsoft Dynamics 365 web interface.
You want to create a view that you can use to segment your active customers by area, based on their physical address.
Which three steps must be followed to set up a personal view that you can use without having to create it each time? Each correct answer presents part of the solution.
    Correct Answer: B, D, E

Question 10 of 50
You are working with a company to implement Microsoft Dynamics 365 for their sales division.
The sales manager wants all sales people to have the ability to be alerted when a recipient opens an email that was sent to them,
Which component of Microsoft Dynamics 365 should you use to manage this ability?
    Correct Answer: A