Question 6 of 90
You need to create a dashboard for the interactive service hub. The dashboard must display an overview of cases by product, priority, incident type, and resolution trend.
Which type of dashboard should you create?
Correct Answer: D

Question 7 of 90
You have a Dynamics CRM organization that has Unified Service Desk implemented. In CRM, you use a custom entity named Projects for project management.
Your customer service representatives will access the information in Projects from Unified Service Desk. The projects will be associated to specific accounts always. When a user selects a project from an account, the project will open in a different window.
You need to identify which Unified Service Desk component you should use to display the project information in the Unified Service Desk interface.
Which component should you identify?
Correct Answer: C

Question 8 of 90
Your company has a Dynamics CRM organization that has the following characteristics:
✑ The organization has 1,000 active users.
✑ The users access CRM by using the web client and mobile devices.
✑ Managers are responsible for updating all of the account records.
✑ All of the users are responsible for creating and updating case records.
The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified Service Desk.
What should you identify?
Correct Answer: B

Question 9 of 90
You need to build a single-stream interactive dashboard in the interactive service hub.
You are planning the layout of the dashboard.
What are two possible components that can you include on the dashboard? Each correct answer presents a complete solution.
Correct Answer: A, C

Question 10 of 90
You have a Dynamics CRM organization that has Unified Service Desk implemented.
The system administrator recently made several configuration changes to Unified Service Desk from within CRM.
Users report that they fail to see any of the changes in the Unified Service Desk client. The changes are visible from CRM.
You need to ensure that the changes are visible from the Unified Service Desk client.
What should you do?
Correct Answer: B