Question 6 of 90
You need to build a single-stream interactive dashboard in the interactive service hub.
You are planning the layout of the dashboard.
What are two possible components that can you include on the dashboard? Each correct answer presents a complete solution.
    Correct Answer: A, C

Question 7 of 90
You have a Dynamics CRM organization that has Unified Service Desk implemented.
The system administrator recently made several configuration changes to Unified Service Desk from within CRM.
Users report that they fail to see any of the changes in the Unified Service Desk client. The changes are visible from CRM.
You need to ensure that the changes are visible from the Unified Service Desk client.
What should you do?
    Correct Answer: B

Question 8 of 90
You plan to create a service activity.
You need to identify which types of participant can have defined work hours.
Which two participant types should you identify? Each correct answer presents a complete solution.
    Correct Answer: C, D

Question 9 of 90
You are working on a task from a queue.
You fail to finish before the end of your shift.
You need to ensure that the users on the next shift can continue to work on the task.
What should you do?
    Correct Answer: C

Question 10 of 90
You are responsible for all of the cases created for a customer named Fourth Coffee. The cases are entered by using the customer portal.
You need to ensure that any cases created for Fourth Coffee are assigned to you.
What should you do?
    Correct Answer: C