ITIL ITIL4 Practitioner Monitoring and Event Management Exam Questions

Question 6 of 20

What is an output from the 'event handling' process and an input to the 'monitoring and event management review' process?

Monitoring plan

Event statistics

Updated monitoring criteria

Notifications from objects

Correct Answer: B

Question 7 of 20

An organization is improving the monitoring and event management of its services by involving users, customers and support staff when defining events, monitoring, and reporting.
Which guiding principle is MOST clearly linked to this activity?

Progress iteratively with feedback

Keep it simple and practical

Collaborate and promote visibility

Start where you are

Correct Answer: C

Question 8 of 20

Which monitoring and event management activity will involve partners and suppliers?

Providing monitoring and event reports to benchmark service performance against SLAs agreed with customers

Identifying exception events that do not require action

Obtaining information from component suppliers about typical events so that the components can be managed as part of a service

Defining the objective of monitoring based on SLAs agreed with customers

Correct Answer: C

Question 9 of 20

Which of the following is NOT a benefit of the monitoring and event management practice?

Proactive or early detection of incidents and problems

More frequent "firefighting" responses to incidents

Early warnings of IT service interruption or degradation

Greater visibility of dependencies that impact value streams

Correct Answer: B

Question 10 of 20

Which of the following is a CORRECT statement about monitoring in the context of the monitoring and event management practice?

It is impossible to define a universal set of monitoring and event management criteria

It is crucial to define a universal set of monitoring and event management criteria

Significance of events does not affect the frequency of active monitoring

Native monitoring tools have little value for the practice

Correct Answer: A