Question 6 of 40
Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?
Correct Answer: A

Question 7 of 40
Which is an example of results-based measurement and reporting?
Correct Answer: C

Question 8 of 40
Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?
Correct Answer: A

Question 9 of 40
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?
Correct Answer: C

Question 10 of 40
An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?
Correct Answer: D