ITIL ITIL4 Managing Professional Transition Exam Questions

Question 6 of 33

What do design thinking and service-dominant logic have in common?

Both require clearly defined requirements and acceptance criteria

Both involve collaborating with customers to ensure their needs are met

Both focus on product functionality and on building new features

Both focus solely on the needs and problems of the consumers

Correct Answer: B

Question 7 of 33

An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements

Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes

Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service

Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations

Correct Answer: B

Question 8 of 33

The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

Running safe to fail experiments that provide learning opportunities

Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized

Implementing CI/CD toots to deploy software quickly

Adopting Kanban boards to visualise the flow of work across software development teams

Correct Answer: A

Question 9 of 33

From the perspective of a service provider how does the digital product lifecycle start?

With the onboard mg of customers

With the exploration of market opportunities

With the co creation of value

With the offboarding of customers

Correct Answer: B

Question 10 of 33

How should the seven guiding principles be combined when an organization is making a decision?

By using all the guiding principles equally when making any decision

By using the one or two guiding principles that are most relevant to the specific decision

By using the focus on value' principle and one or two others that are relevant to the specific decision

By reviewing each guiding principle to decide how relevant it is to the specific decision

Correct Answer: D