ITIL ITIL 4 Leader Digital and IT Strategy Exam Questions

Question 6 of 30

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

Adopt a short-term increase in the pricing and margins

Adjust competitive prices for the market and competition

Ensure service costs are clear to the consumers to help regulate prices

Establish long-term contracts with fixed prices to help secure future income

Correct Answer: B

Question 7 of 30

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialized divisions?

Vision and strategy should be defined by the executive leader and communicated to the divisions

Vision and strategy should be defined by the governing body and communicated to the divisions’ leaders

Vision and strategy should be defined in collaboration with the leaders of the organization and division

Vision and strategy should be defined in collaboration with the enterprise architects and consultants

Correct Answer: C

Question 8 of 30

The leaders of an organization are defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?

Organizational agility

Organizational resilience

Elimination of waste

Uninterrupted delivery

Correct Answer: C

Question 9 of 30

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities.
Which is the BEST approach for defining and implementing this programme?

The Chief Digital Office should define and implement the programme

A digital task force should be appointed to define and implement the programme

Individual initiatives should be defined and implemented separately

The organization’s governing body should define and implement the programme

Correct Answer: B

Question 10 of 30

A service provider is developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
a definition of how suppliers will be involved in the delivery of the service a description of the main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

A list of vendors who will provide the components that form the social media service

An inventory of the main technology components that will be located at the head office data centre

Definitions of the service management toolsets needed to support the service

Descriptions of the series of steps for the work that is required to create and support the service

Correct Answer: D