Question 6 of 40
In the context of a cooperative relationship, which would NOT be a role of business relationship management?
Correct Answer: B

Question 7 of 40
Which is an example of the ‘explore’ step of the service relationship journey?
Correct Answer: A

Question 8 of 40
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization’s users
2. BRM ensures that, where appropriate, suppliers follow a service provider’s BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
Correct Answer: B

Question 9 of 40
Which of the following describes a value stream?
Correct Answer: B

Question 10 of 40
What is an output of the ‘managing business relationship journeys’ process?
Correct Answer: A