Question 6 of 85
What is the maximum size of the database you have backup using the WFM DB Utility?
    Correct Answer: B

Question 7 of 85
Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?
    Correct Answer: C

Question 8 of 85
Which of the following Web servers are supported for WFM database? (Choose two.)
    Correct Answer: B

Question 9 of 85
What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period? (Choose three.)
    Correct Answer: A, B, E

Question 10 of 85
When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?
    Correct Answer: A