Question 6 of 60
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1. Associate a contact list with the script.
2. Create a Script.
3. Invoke the "Outbound Create Contact" action with appropriate variables.
4. Enable Outbound features.
1. Associate a contact list with the script.
2. Create a Script.
3. Invoke the "Outbound Create Contact" action with appropriate variables.
4. Enable Outbound features.
Correct Answer: A
Question 7 of 60
Select the categories of Prompts in Architect. (Choose two.)
Correct Answer: A, D
Question 8 of 60
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.
Correct Answer: C
Question 9 of 60
Select the correct tab to add multiple pages to your script.
Correct Answer: B
Question 10 of 60
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
Correct Answer: A