Genesys GCX-SCR Exam Questions

Question 6 of 60

You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Resend the invite.

Add John to Genesys Cloud CX again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud CX support.

Tell John to be patient and wait for the email to arrive.

Correct Answer: A

Question 7 of 60

By default, Line Recording is disabled.

True

False

Correct Answer: A

Question 8 of 60

Which of the following best defines the ACD evaluation method Best Available Skills?

Looks for the first available agent and ignores any skill requirements.

Matches the interaction to the first available agent who has all of the requested skills.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

Correct Answer: B

Question 9 of 60

Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

Architect

Automatic Call Distribution

Emergency Groups

Scheduling

Correct Answer: B

Question 10 of 60

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

Correct Answer: A, C