Genesys GCX-SCR Exam Questions

Question 6 of 60

You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1. Associate a contact list with the script.
2. Create a Script.
3. Invoke the "Outbound Create Contact" action with appropriate variables.
4. Enable Outbound features.

A.

2,4,1,3

B.

2,3,4,1

C.

1,2,3,4

D.

2,4,3,1

Question 7 of 60

Select the categories of Prompts in Architect. (Choose two.)

A.

User

B.

Menu

C.

Data

D.

System

Question 8 of 60

Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

A.

It is not possible to share a script between the organizations.

B.

Export the script templates from Org A and import them into Org B.

C.

Export the scripts from Org A and import them into Org B.

D.

Export the component templates from Org A and import them into Org B.

Question 9 of 60

Select the correct tab to add multiple pages to your script.
Exam GCX-SCR: Question 9 - Image 1

A.

1

B.

2

C.

3

D.

4

Question 10 of 60

You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

A.

Resend the invite.

B.

Add John to Genesys Cloud CX again so that a new invitation will be generated.

C.

Submit a ticket to Genesys Cloud CX support.

D.

Tell John to be patient and wait for the email to arrive.