Question 6 of 89Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)Question 7 of 89Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud CX to provide this functionality?Question 8 of 89Why are Divisions important in an organization?Question 9 of 89Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?Question 10 of 89Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue You would like to manage these in an easier and more automated way. Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?