Genesys GCX-ARC Exam Questions

Question 6 of 119

What is the primary purpose of Genesys Cloud Architect?

To design sophisticated interaction flows and menu applications for contact centers.

To host real-time communication sessions for teams.

To create advanced coding scripts for backend processes.

To analyze customer satisfaction surveys in real time.

Correct Answer: A

Question 7 of 119

Remy, a developer, is configuring interaction flows for a contact center that handles customer communications across multiple channels, including social media platforms. The goal is to efficiently route messages from these platforms to the appropriate agent or queue.
Which type of flow does Genesys Cloud Architect use to handle this task?

Inbound Call Flow

Inbound Message Flow

Digital Bot Flow

Outbound Call Flow

Correct Answer: B

Question 8 of 119

A chatbot developer wants to ensure the bot correctly understands user input before taking an action.
What steps should the developer take? (Choose two.)

Use confirmations to verify the bot’s understanding of the user’s intent.

Hardcode predefined responses for every possible user query.

Train the bot with multiple utterances to improve recognition.

Require customers to select menu options instead of using AI.

Correct Answer: A, C

Question 9 of 119

You are a system administrator configuring Genesys Cloud Architect to enhance your contact center’s functionality. By leveraging the platform’s tools, you aim to implement features that improve customer experience and call-handling efficiency.
Which features of Genesys Cloud Architect will help you achieve this goal? (Choose three.)

Play prerecorded messages and route inbound calls to queues.

Retrieve customer data from integrated databases.

Search an employee directory using speech recognition.

Design employee engagement surveys.

Correct Answer: A, B, C

Question 10 of 119

Which of the following is required when adding a new language in the Supported Languages settings?

Have Genesys TTS support the language without exceptions.

Map a default language skill to Genesys Cloud.

Make the language available in the Genesys AppFoundry marketplace.

Use a pre-configured external TTS engine for language support.

Correct Answer: B