Question 6 of 171
Which feature enables a voice interaction to interrupt an email interaction?
Answer

Suggested Answer

The suggested answer is C.

Emergency Routing is the feature that allows a voice interaction to interrupt an email interaction. This functionality is essential in situations where urgent or high-priority communications need to take precedence over ongoing interactions.

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Question 7 of 171
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?
Answer

Suggested Answer

The suggested answer is A.

Bullseye routing method allows for up to 8 rings to be defined. This method progressively expands the selection pool from the innermost ring to the outer rings, thereby relaxing the required skills as you move outwards.

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Question 8 of 171
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
Answer

Suggested Answer

The suggested answer is A.

The license used by a user is indeed determined by the permissions enabled in the roles assigned to that user. Each role has an associated license, and the license cost represents the highest cost of the permissions assigned within that role. Therefore, the statement is true.

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Question 9 of 171
Which role is automatically assigned to a new user?
Answer

Suggested Answer

The suggested answer is D.

The role automatically assigned to a new user is typically 'employee'. This role has the lowest level of permissions and is automatically given to all new users when they are added to an organization. Additional permissions can be added by assigning further roles by an administrator.

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Question 10 of 171
Select the features available in Genesys Cloud CX Architect. (Choose three.)
Answer

Suggested Answer

The suggested answer is A, B, E.

Genesys Cloud CX Architect allows users to play pre-recorded messages, convert text to speech, and receive and route calls. These features are integral to the functionality of Architect, facilitating efficient call management and dynamic content delivery during interactions.

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