Genesys GCP-GC-IMP Exam Questions

Question 6 of 49

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

Other participants must also click on the Open video call icon.

All participants must click on the Join button in the video chat view.

All participants, except the initiator, must click on the Join button in the chat view.

Participants automatically placed in the video chat when clicking on the chat room.

Correct Answer: B

Question 7 of 49

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

Workspaces

People

Queues

Groups

Correct Answer: A

Question 8 of 49

What is the maximum file size that a user can upload into Genesys Cloud Documents?

10 MB

100 MB

2 GB

No Limit

Correct Answer: C

Question 9 of 49

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

Yes

Correct Answer: A

Question 10 of 49

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

Correct Answer: A