Genesys CIC-101-01 Exam Questions

Question 6 of 60

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?

Take a trip to Minneapolis and configure Matt's Interaction Client.

Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

Create a new Client Configuration template specifically for Matt and assign it to him.

Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.

Correct Answer: B

Question 7 of 60

Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?

The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.

The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.

The inherited Client Configuration Templates will be combined to determine his Client configuration.

The inherited Client Configuration Template with the most functionality will be used.

Correct Answer: A

Question 8 of 60

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).

1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.

1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

Correct Answer: B

Question 9 of 60

What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?

Administrator Access

Access Control

Security Rights

Master Administrator

Correct Answer: C

Question 10 of 60

Where must you create new stations for them to be eligible for auto-provisioning?

IN\N IP phone configuration utility

IN\N TFTP Server

Managed IP Phones container

Stations container

Correct Answer: C