Question 6 of 136
Deming proposed a system of continuous improvement.
Which four activities does this system involve?
    Correct Answer: A

Question 7 of 136
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?
    Correct Answer: A

Question 8 of 136
Which process includes the responsibility of recovering the service as quickly as possible?
    Correct Answer: C

Question 9 of 136
What is the definition of IT Service Management?
    Correct Answer: D

Question 10 of 136
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
    Correct Answer: C