Question 6 of 136
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?
Correct Answer: C

Question 7 of 136
Quality Management Systems can assist organizations in enhancing what?
Correct Answer: A

Question 8 of 136
What is a Configuration Baseline?
Correct Answer: C

Question 9 of 136
Deming proposed a system of continuous improvement.
Which four activities does this system involve?
Correct Answer: A

Question 10 of 136
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?
Correct Answer: A