Question 6 of 108
You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?
    Correct Answer: C

    To drive IT efficiency focusing specifically on direct, short-term activities, identifying applications with workloads that run infrequently or that require boutique services for migration to the cloud is the best approach. This recommendation offers immediate efficiency gains by reducing the complexity and costs associated with maintaining these applications in the current environment. Migrating infrequently used applications or those needing specialized services to the cloud can streamline IT operations and improve resource allocation without requiring extensive upfront development or vendor negotiations.

Question 7 of 108
A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?
    Correct Answer: A

    The company has an IT organization with teams that manage their own tools, budgets, and have a clear understanding of performance, capacity, and events. However, with such a decentralized structure, each team may have difficulty in aligning their cost structures to provide accurate pricing models for the services they intend to offer through the private cloud. The challenge lies in integrating these individual budgets and ensuring that the pricing reflects the true cost of offering the cloud services, which can be complex and requires coordination.

Question 8 of 108
An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics. You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs.
The following attributes from the table have been identified:
✑ Consideration: bundling services increases complexity
✑ Benefit: replaceable components, improved recovery from failure
✑ Trade off: very finite capability
What characteristics correspond to the identified attributes?
    Correct Answer: C

Question 9 of 108
In addition to the service template, what other information do you need to create a standardized service offering?
    Correct Answer: A

Question 10 of 108
An appliances manufacturing company that has been in business for many decades is concerned about the slowing growth in their business. They feel that this is mainly due to not being able to retain customers.
Which industry force and related technology need might be impacting this?
    Correct Answer: D