Question 6 of 108
An organization is deploying services in a private cloud. Consumers are calling IT because they are seeing performance issues within the deployed services. How should IT troubleshoot and identify these performance issues?
Answer

Suggested Answer

The suggested answer is B.

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Question 7 of 108
An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:
Respond to infrastructure outages within 4 hours
✑ Offer multiple availability zones
✑ Ensure application up-time of 99.9%
✑ Provide monthly billing reports
Why would the public cloud provider disagree with these terms?
Answer

Suggested Answer

The suggested answer is C.

Application up-time is ultimately the responsibility of the customer, not the cloud provider. The cloud provider can guarantee infrastructure up-time, but the specific functioning of the application itself depends on how it is developed and maintained by the organization using the IaaS instances.

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Question 8 of 108
A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications. Which type of APIs are these?
Answer

Suggested Answer

The suggested answer is B.

These APIs fall under 'Service' types because they provide access to various functional capabilities like database, storage, and e-commerce, which are typically delivered as services in cloud computing environments.

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Question 9 of 108
You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?
Answer

Suggested Answer

The suggested answer is C.

To drive IT efficiency focusing specifically on direct, short-term activities, identifying applications with workloads that run infrequently or that require boutique services for migration to the cloud is the best approach. This recommendation offers immediate efficiency gains by reducing the complexity and costs associated with maintaining these applications in the current environment. Migrating infrequently used applications or those needing specialized services to the cloud can streamline IT operations and improve resource allocation without requiring extensive upfront development or vendor negotiations.

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Question 10 of 108
A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?
Answer

Suggested Answer

The suggested answer is A.

The company has an IT organization with teams that manage their own tools, budgets, and have a clear understanding of performance, capacity, and events. However, with such a decentralized structure, each team may have difficulty in aligning their cost structures to provide accurate pricing models for the services they intend to offer through the private cloud. The challenge lies in integrating these individual budgets and ensuring that the pricing reflects the true cost of offering the cloud services, which can be complex and requires coordination.

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