Question 6 of 541
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)
    Correct Answer: A, B

    To verify if the device is repairable after a liquid spill, the technician should first remove the case to visually inspect and organize the components. This step is crucial for identifying any obvious damage or corrosion. Documenting the screw locations is equally important to ensure the device can be correctly reassembled later without causing further damage. These steps allow the technician to assess the extent of the damage accurately before committing to a repair cost.

Question 7 of 541
Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)
    Correct Answer: A, B

    To take inventory quickly, a company would use a barcode scanner because it can scan and record items swiftly. To update price tags for products, a label printer would be used as it can print updated price labels to attach to the products. These two peripherals directly address the tasks of inventory management and updating product prices. A magnetic reader is used for reading information from magnetic stripes on cards, which is not relevant to quickly taking inventory or updating price tags.

Question 8 of 541
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the printer settings?
    Correct Answer: C

    To print a job on both the front and back sides of the paper, the user needs to change the 'Duplex' setting in the printer settings. Duplex printing specifically allows for printing on both sides of the paper, which is exactly what the user wants to achieve. Other options like 'Collate', 'Orientation', and 'Transparency' deal with different aspects of printing but do not enable double-sided printing.

Question 9 of 541
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)
    Correct Answer: A, F

    After removing malware and ensuring basic connectivity by pinging the router and accessing websites, the next steps should include running a virus scan to ensure there are no remaining malicious payloads or hidden malware that could cause recurring issues. Documenting findings, actions, and outcomes is essential for maintaining a record of the troubleshooting process, useful for future reference and for professional accountability. Both steps ensure thoroughness and prevent future issues from overlooked malware remnants.

Question 10 of 541
A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.
Which of the following commands will MOST likely resolve the issue?
    Correct Answer: B

    Given the scenario where a user can access the local intranet but not the Internet, and pinging by IP address works but not by domain name, the issue most likely relates to DNS (Domain Name System). The command 'ipconfig /flushdns' clears the DNS resolver cache, which can often resolve issues where incorrect or outdated DNS information is causing connectivity problems. This command helps refresh the DNS settings and allows the system to query the DNS server afresh for the correct IP addresses of domain names.